Policies & Disclosures

Service Agreement

Complete, print and sign our Service Agreement.

Payments

Payment is due at the time of service. We accept Visa, MasterCard, Check or Cash.

Cancellation / Missed Appointment

We ask for at least 48 hours notice if you need to cancel your appointment. There is a $50 fee per dog if you cancel your appointment with less than 48 hours notice or if you are not home when we arrive and your appointment is missed.

Matted Shave Down

We understand that sometimes dogs get matted and need to be shaved down. If we need to shave your dog due to the condition of his or her coat we want to make sure that you are aware that there are things that can happen because of it. Sometimes we have to go very short and your dog’s skin can become very red, irritated and itchy. There are other risk factors as well that we will discuss with you should we think they may become an issue. A matted shave down will incur extra charges.

Returned Checks

If a check is returned from the bank you will incur a $50 charge.

Keys/Garage Code

We require that you are home for the first visit. After that you may choose to leave a key for us or give us a garage or door code. We have no problem grooming your dog while you aren’t home. We ask that you close bedroom doors in the house so we are able to get your dog without issue.